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FAQS

What types of insurance are accepted? What is the difference between Medicare and Medicaid? Is there a full time case manager? What security/emergency measures are in place? What activities are available? Is there counseling available for our family? Will my loved one have a roommate? How is nutrition monitored? What if my loved one is a picky eater? Does your nursing staff get assigned to the same group of residents? How often with the rehabilitation staff work with my loved one? Do you have a lot of nursing staff turnover? Will someone from Hope Creek drive my loved one to appointments? Will someone from Hope Creek stay with my loved one during a doctor's appointment? How will you preserve the regular routine of my loved one? Is smoking allowed? What are visiting hours? Can I take my loved one on an outing or an overnight home visit? Can I call my loved one? Can my loved one receive mail? Can a family pet visit? Can I bring homemade treats to my loved one? Do I have to buy medications from your pharmacy? How is laundry handled? What clothing is needed for residents? Is there a TV in each resident's room? What is the bathing/shower schedule? Do you have bariatric rooms? What types of insurance are accepted? Medicare supplemental insurance Long-term care insurance What is the difference between Medicare and Medicaid? Medicare is a national health insurance program for people 65 years of age or older, certain younger disabled people, and people with kidney failure. It is divided into two parts: Hospital Insurance (known as Medicare Part A) and Medical Insurance (known as Medicare Part B). Basically, Part A helps pay for care in a hospital and a skilled nursing facility under specific Medicare guidelines, and for home health and hospice care. Part B helps pay doctor bills and is used for outpatient hospital care and various other medical services not covered by Part A. To find out if you are eligible to get Medicare benefits, call the Social Security Administration at (800) 772-1213. If you would like more general information about Medicare benefits and programs, you can call the State Health Insurance Assistance Program (SHIP). In Illinois, call (217) 785-9021 or (217) 524-4872 TTD. In Iowa, call (800) 351-4664. Or log on to  medicare's web site. Medicaid is a national health program for eligible individuals and families with low incomes and resources. Is there a full time case manager? Yes. Hope Creek offers a case manager who facilities admissions and follows up on care for new residents to assure appropriate services are put in place for them. What security/emergency measures are in place? Security doors are in place in the Memory Care units and multiple alarm systems are located throughout Hope Creek. Staff are well-trained for disaster or emergency situations. What activities are available? A wide variety of therapeutic activities including spiritual, educational, cultural, creative and entertainment options are planned. Monthly calendars of events are available upon request and posted in each residents' room. Hope Creek also promotes resident outings for mental stimulation and community connection. Return to the Top of the Page Is there counseling available for our family? Yes. Our staff will be happy to help you transition as your loved one comes under our care. You may also wish to participate in the facility's Family Council group. Will my loved one have a roommate? In most cases, yes. The majority of rooms at Hope Creek are double occupancy, but very spacious. Ask about availability of private rooms. How is nutrition monitored? Hope Creek utilizes the services of registered dieticians who monitor diets and nutrition very closely. Their observations are shared with your loved one's physician to make sure their health and well-being are being maintained nutritionally. What if my loved one is a picky eater? There is a list of alternatives we always have on hand if the main entree isn't a favorite of a resident. Our buffet-style dining for breakfast and noon meals offers a wide variety of choices. Does your nursing staff get assigned to the same group of residents? Yes, staff is typically paired up with specific patients each time they come to work in an effort to provide continuity of care. How often with the rehabilitation staff work with my loved one? This schedule will be determined by the physician and the therapist, based on each patient's needs. The rehabilitation director will provide a specific therapy schedule. Do you have a lot of nursing staff turnover? No. Many of the staff at Hope Creek worked for years at Oak Glen. We promote making a career at Hope Creek and offer a slightly above average pay to retain quality staff and reduce turnover. Return to the Top of the Page Will someone from Hope Creek drive my loved one to appointments? Yes, transportation services can be arranged. Will someone from Hope Creek stay with my loved one during a doctor's appointment? Yes, if a family member is unable to attend, a staff member from Hope Creek will accompany them. How will you preserve the regular routine of my loved one? We do our best to pair residents together who have similar bedtime and wake up times. A reasonable request to vary from the Hope Creek established schedule will be honored. Resident compatibility is an important criteria when placing roommates together. Is smoking allowed? No. State law prohibits smoking in public buildings. What are visiting hours? Posted visiting hours are 8:00 a.m. - 8:00 p.m., however, Hope Creek encourages family members to extend these hours when the need arises. Can I take my loved one on an outing or an overnight home visit? Yes. Please ask about restrictions for Medicare patients. Can I call my loved one? Yes, as often as you like. All calls are answered at the switchboard and transferred to residents' rooms. Outgoing local calls are also allowed. Direct dial to each resident's room is available with purchase of phone service. Can my loved one receive mail? Absolutely! Address all mail to: Hope Creek Care Center Attn: Resident's name and room number 4343 Kennedy Drive East Moline, IL 61244 Return to the Top of the Page Can a family pet visit? We would love your family pet to visit. Please clean up after your pet and keep them leashed at all times. Proof of proper vaccinations should be presented at the first visit, then annually thereafter. Can I bring homemade treats to my loved one? Please consult with the nursing staff prior to bringing food. Do I have to buy medications from your pharmacy? No, you may supply medications or use a mail order service. How is laundry handled? If you wish to do laundry for your loved one, please bring a hamper and do the laundry once a week. Please inquire about in-house laundry fees. What clothing is needed for residents? We recommend about seven changes of clothes and a pair of comfortable rubber-soled shoes. All items should be washed, clearly labeled with residents' name in permanent ink on the inside of the clothing and entered into the residents' personal inventory log in the medical chart. Other personal items should be identified in a similar way. We advise not bringing valuable jewelry or large amounts of cash. Money can be deposited in a resident trust fund that allows access to funds when needed. Is there a TV in each resident's room? Locations throughout Hope Creek will have televisions, including 42" flat screens in the living rooms. Residents maybe bring their own television (up to 27") and purchase cable for their room. What is the bathing/shower schedule? Daily bathing (bed baths) are given and showers one time per week unless otherwise requested. Provisions will be made if your loved one prefers a different schedule. Just let the admitting nurse know. Do you have bariatric rooms? Yes, two specialized rooms for bariatric patients are available. Return to the Top of the Page

HOPE CREEK CARE CENTER    4343 Kennedy Drive, East Moline, IL 61244    Phone (309) 796-6600